Return & Refund Policy
At KOKONUT, we ensure that every product shipped out meets our high-quality standards. Because our products are consumable food items, we adhere to strict hygiene and safety protocols. Please review our return and refund policy below.
Returns & Exchanges
Returns are accepted only under the following conditions:
- Damaged or defective products upon arrival.
- Wrong item delivered.
Important Hygiene Notice:
Due to the perishable nature of our premium food products, we do not accept returns for opened or consumed items under any circumstances.
How to Request a Return
- Requests must be raised within 48 hours of delivery.
- Please provide your order number and clear photographic evidence of the damaged or incorrect item.
- Contact our support team via email at support@kokonut.in or call us at +91-8506090607 to initiate the process.
Refunds
- Once your return request is approved, refunds will be processed to the original payment method or issued as store credit, based on your preference.
- Please allow 5-7 business days for the refunded amount to reflect in your bank account or credit card statement.
Cancellations
- Orders can be cancelled before they are dispatched. If you need to cancel, please reach out to us immediately.
- Once an order has been shipped, it cannot be cancelled.